Cross-border logistics operator, 260 employees
Cross-border logistics operator, 260 employees
Logistics
260 employees
Extract, validate, then write confirmed fields into the TMS
- Manual keying −73%
- Exception handling 2.1 h → 19 min
- Document claims −28%
Business problem
Operators re-typed waybills, invoices, and customs packs. Exceptions sat in email. A missed HS code cost more than the freight margin on short-haul lanes.
Insight and solution
Document intelligence plus a routing agent: extract, validate against the customer master, open a ticket only on low-confidence fields, and write confirmed records into the TMS. The large language model never posts without a rule check.
Result
Manual keying −73% on the pilot corridor. Average exception handling 2.1 h → 19 min. Document-related claims −28% in 90 days.